A policy built on
straightforward dealing.
Because every Forgebury order is produced to specification, our returns policy reflects the nature of custom B2B production. We aim to be clear, fair and reasonable — and we’ll always work with you to resolve any genuine issue.
If your order arrives damaged in transit, contains a production defect, or is materially different from what was agreed — we will replace or refund it in full. Contact us within 48 hours of delivery with your order number and photographs of the issue.
This applies to all orders regardless of size or product type.
All Forgebury products are produced to your specification — including your artwork, branding, quantities and sizing. As such, we are unable to accept returns or issue refunds on completed custom orders where the product has been produced correctly and to the agreed specification.
We strongly recommend reviewing all artwork proofs carefully before approving production. If you are unsure about any aspect of your order prior to production, contact us before approving — we are happy to advise.
Cancellations requested before production has begun will receive a full refund. Once production has started, we are unable to cancel or refund the order as materials and labour will have been committed.
If you need to cancel, contact us as soon as possible — the earlier you contact us, the more likely we are to be able to accommodate your request.
Where a refund is approved, it will be processed to your original payment method. Processing times depend on your bank or payment provider but are typically within a few working days of approval.
To raise a return, refund or complaint, please contact us with your order number, a description of the issue, and supporting photographs where relevant.