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Privacy Policy

Last updated: 28 September 2026

Forgebury (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect when you use forgebury.co.uk, request a quote or place an order, why we collect it, and the rights you have over it.

1. Who we are

Forgebury is a trading name of Mavron Studio Ltd, a company registered in England and Wales (company number 16811310). Our registered office is Office 15434, 182-184 High Street North, East Ham, London, E6 2JA. Mavron Studio Ltd is the data controller for the personal data described in this policy.

For any privacy question or request, email hello@forgebury.co.uk or write to us at the address above.

2. What information we collect

Information you give us:

  • Quote and contact requests — your name, organisation, email address, phone number and the details of what you need.
  • Order and account details — your name, organisation, email address, phone number, billing address and delivery address.
  • Artwork and branding — logos, images, names, text and other files you send us so that we can produce your order. By sending these, you confirm you have the right to let us use them for this purpose.
  • Communications — the content of emails, WhatsApp messages and form submissions you send us.

Information collected automatically:

  • Usage data — pages visited, products viewed and similar analytics data, collected through cookies where you allow them (see section 7).
  • Technical data — IP address, browser type, device type and operating system.

Payment information: card payments are processed securely by our payment providers. We do not see or store your full card details.

3. How we use your information

  • To prepare quotes and fulfil orders — checking artwork, producing your items, taking payment, arranging delivery and sending order updates. Legal basis: performance of a contract, or steps taken at your request before a contract.
  • To provide customer service — answering questions and resolving issues. Legal basis: performance of a contract / legitimate interests.
  • To improve our website — understanding how the site is used. Legal basis: consent (for analytics cookies).
  • For advertising — measuring how well our adverts work. Legal basis: consent (for marketing cookies).
  • To meet legal obligations — keeping records for tax and accounting. Legal basis: legal obligation.

4. Who we share your information with

We never sell your personal data. We share it only with service providers who help us run the business:

  • Delivery carriers — your name, delivery address and contact details, so your order can be delivered.
  • Payment processors — to take payment securely.
  • Website hosting and IT providers — who store data on our behalf.
  • Analytics and advertising partners — Google (Google Analytics and Google Ads), only where you allow the matching cookies.
  • Professional advisers and authorities — where the law requires it.

Some of these providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

5. How long we keep your information

  • Order records — 6 years after the order, as required for tax and accounting.
  • Quotes that do not become orders — up to 12 months, so we can answer follow-up questions.
  • Artwork files — while we may need them for your order or a repeat order you ask for. You can ask us to delete them at any time.
  • Account data — while your account is active. You can ask us to delete your account at any time.

6. Your rights

Under UK data protection law, you have the right to:

  • access a copy of the personal data we hold about you;
  • have inaccurate data corrected;
  • have your data erased;
  • restrict or object to our processing of your data;
  • receive your data in a portable format;
  • withdraw consent at any time, where processing is based on consent.

To use any of these rights, email hello@forgebury.co.uk. We will reply within one month. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Cookies

We use cookies and similar technologies to make the site work, measure how it is used and, with your consent, measure our advertising. When you first visit, our consent banner lets you choose which non-essential cookies to allow. You can change your choice at any time with the “Manage Consent” option on the site. Full details are in our Cookie Policy.

  • Strictly necessary — needed for the site and checkout to work (always on).
  • Statistics — help us understand how visitors use the site (Google Analytics).
  • Marketing — measure advertising performance (Google Ads).

8. Security

Our website uses SSL encryption. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

9. Changes to this policy

We may update this policy from time to time. Any change will be posted on this page with a new “last updated” date.

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