Forgebury Help & FAQs
What is the minimum order quantity?
Minimum quantities vary by product. Check the minimum shown on the product page or ask us before ordering.
How do I send my artwork or logo?
Upload it straight from the product page when you order, or attach it at checkout — either way it reaches us automatically. You can also email it to orders@forgebury.co.uk quoting your order number. For quote-form attachments, use PDF, PNG or AI up to 20MB. For other upload forms, use the formats listed beside the field. We check artwork before production and will contact you if anything needs attention.
How long does production and delivery take?
Delivery dates need confirmation. Quantity and price tiers remain available on product pages; unconfirmed delivery estimates are not promises. Contact us before ordering if you have a deadline.
Do you offer bulk or club pricing?
Where published, quantity tiers update the unit price. If a product says Bulk pricing on request, ask us for a quote.
How do digital proofs and samples work?
Your digital proof is sent to the email address used at checkout. If another email address needs it, email orders@forgebury.co.uk and we can discuss it, even if you do not have an order number. We are happy to revise your proof until you are satisfied, but revisions may affect delivery timing. Contact us to discuss a physical proof or sample.
What if something arrives wrong or damaged?
Contact us at hello@forgebury.co.uk with your order number and a photo within 48 hours. We will sort a replacement or refund straight away — no hassle.
How do I prepare artwork and recipient details?
Quote attachments accept PDF, PNG or AI up to20MB; product artwork uploads also accept JPG. Tell us the product, exact wording, placement and any different names or versions. If you are unsure about your file, ask us before ordering. Do not include WiFi passwords in files, links or enquiry fields; use a public guest-access link.
Artwork, proofs and samples
Your digital proof is sent to the email address used at checkout. If another email address needs the proof, email orders@forgebury.co.uk and we can discuss it, even if you do not have an order number.
We are happy to revise your proof until you are satisfied. Revisions may affect delivery timing. Please contact us to discuss a physical proof or sample.
Preparing your artwork
Quote attachments accept PDF, PNG or AI up to 20MB. Product artwork uploads also accept JPG. Tell us the product, wording exactly as it should appear, placement and any different recipient names or versions. If you are unsure how to prepare a file, contact us before ordering; we will discuss what is possible.
For WiFi signs, use the dedicated guest network name, security and password fields on the product page. Do not include passwords in artwork files, links or general enquiry fields. Minimum orders are shown on each product. Delivery dates need confirmation.